Look for the gold M
That's me, in the bottom right corner of every page. Click it and the chat opens.
Hi, I’m Marty, Your Municibid Assistant
Buying, selling, or just looking around? I answer your questions right away, any time of day, and I’ll hand you to our support team whenever you’d like a person.
Look for me in the gold M in the bottom right corner of any page.
Trusted by over 7,500 governments and schools
With an average of 50+ making the switch to Municibid each month.
I’m here the moment a question comes up
- I answerRight away
- I’m around24/7
- Where to find meThe gold M
Government surplus auctions come with questions. When does this one end? How many miles are on that dump truck? What’s the buyer’s fee? Where’s pickup? Who won?
That’s what I’m here for. I’m Municibid’s assistant, and I live in the gold M in the bottom right corner of every page. I answer right away, whether it’s the middle of a workday or late at night with an auction about to close.
I know how Municibid works, I can read any listing on the site, and once you’re signed in I can look things up on your own account. Ask me the way you’d ask a neighbor, in English or in Spanish. And I’m not on my own. Our support team is right behind me, and I’ll pass you to a person whenever you ask.
The easier it is to bid with confidence, the more every town, school, and agency gets back for its surplus. 100% of auction proceeds go back to the communities we serve.
Tell me what you’re looking for
Skip the filters and say it in your own words. I search open auctions across the country, and closed ones too, so you can see what similar items sold for.
- Open auctions by item, location, agency, or category
- Closed auctions, to see what similar items sold for
- One button to open every result on the site
Any pickup trucks ending this week in Pennsylvania?
I found one pickup truck in Pennsylvania right now:
- Ford F-150 4x4 Pickup with snow plow$11,100 with 27 bids · ends Tuesday at 10:30 AM Eastern
Ask me about any item you see
Looking at a listing? Ask me about it. I read what the agency posted and give you the answer, so you can spend your time deciding what to bid.
- Mileage, hours, and condition
- More about the make and model year
- What the seller wrote about it
- When it ends
Need something only the seller knows? I’ll write the question for you and post it to the listing once you say so.
What's the mileage, and does it run?
The agency lists 50,854 miles, and it says the truck starts and is drivable off the lot.
Transferable title: yes. Pickup only, within 10 business days of close.
I can check on your account
Sign in and I can look things up for you, without the hunt through My Municibid.
- Your bids and wins
- Invoices and buyer's fees
- Your watchlist
- Your listings, if you sell
I can also add an item to your watchlist, save an auction alert, or follow an agency when you ask. I never place a bid, and I never pay for anything.
Do I have any invoices to pay?
Yes, you have 1 unpaid invoice from a seller, and no unpaid buyer’s fees.
Open it to see who collects payment. You can see it at Invoices.
Not sure how something works?
New to government surplus auctions, or selling your agency’s surplus for the first time? I’ll explain it in plain words and point you to the page with the details.
- Signing up and bidding
- Selling, for governments and schools
- Fees and payment
- Pickup
How does the buyer's fee work?
It’s a percentage of the winning bid, charged only to the winner. On almost every listing it’s 9% of the winning bid up to $100,000.
You’ll see the exact rate on each listing before you bid.
Need a person? I’ll get you one.
Some things call for a human. Tell me you’d like to talk to a person, or press Talk to a person in the chat, and our support team takes it from there.
- Our support team picks up the chat
- They see what you already asked
- A reply in the chat and by email, normally within a few hours on weekdays
Where to find me
I’m on every page of Municibid, one click away.
Ask in your own words
Type your question the way you'd say it out loud. Add a screenshot if it helps.
Take it from there
I answer right away. A thumbs up or down on my answer tells our team how I did.
We offer exceptional customer support, any time you need it.
We take great pride in delivering the absolute best customer service. We designed Municibid to be intuitive and easy to use, and when you do need a hand we are here 24/7/365 through our support page, online chat, email and phone.
Help & Support
Answers to the questions bidders and sellers ask most, with a Municibid expert a message away.
Visit SupportQuestions Folks Ask Me
Are you a real person?
Nope. I'm Municibid's AI assistant. I answer right away, any time of day. I can make mistakes, so check the listing itself before you bid. And whenever you'd rather talk to a person, just say so and I'll pass the conversation to our support team.
Where do I find you?
Look for the gold M in the bottom right corner of any page on Municibid. Click it and the chat opens. You can drag the M somewhere else if I'm in your way.
Do I need an account to ask you a question?
No. Anyone can ask me about bidding, selling, fees, payment, pickup, or an item that's up for auction. Sign in and I can also look at your own bids, watchlist, and invoices.
Can you place a bid for me?
No. I never bid and I never pay for anything. When you ask, I can add an item to your watchlist, save an auction alert, follow an agency, or write a question for the seller. I check with you before I follow an agency or post a question.
What happens when I ask for a person?
I hand the chat to our support team, and they see what you already asked, so you don't have to start over. A person replies in the chat and by email, normally within a few hours on weekdays.
Do you speak Spanish?
Sí. Write to me in Spanish and I'll answer in Spanish.
Is there anything I shouldn't tell you?
Your password and your card number. I'll never ask for either one, and neither will our team.
Got a question? Just ask me.
Look for me in the gold M in the bottom right corner, on any page of Municibid.